HMobile One
Find out how it helps in the operation of the different departments
HMobile - Housekeeping
Save time improving the operations of the housekeeping department
HMobile - Maintenance
Manage the planning, monitoring and execution of incidents and preventive tasks of the hotel
HMobile - Guest Experience
Enhance guest experience by streamlining the handling of requests, suggestions and services
HMobile - Management
Your hotel's operations uncovered, in real time and through detailed reports
HMobile - Front Desk
Streamline communication with housekeeping department and improves guest service by having all guest information in one place
Guest services
Manage guest requests in a streamlined and organised manner.
Opportunities
Efficient and coordinated handling of guest complaints.
Internal requests
Perform and assign task requests among all personnel.
Incident management
Send and follow up incidents to the maintenance department.
HGuest
Make it easy for your guests to make requests from their mobile phone.
Lost & Found
Effectively attends to guests who have lost an item.
Housekeeping - Room Status
Reduce unnecessary calls and trips for monitoring and validation of daily room cleaning.
Housekeeping - Planning
Make daily planning and allocation of rooms easier.
Guest Services
Manage guest requests in a streamlined and organised manner.
Incident management
Send and follow up incidents to the maintenance department.
Bed Linen and Amenities Management
Records and controls the use and costs of sheets, towels and hotel amenities.
Periodic Cleanings
Organise regular cleanings in a simple way.
Opportunities
Receive and handle complaints from guests about cleanliness.
Minibar
Report minibar consumption in a few clicks from your mobile phone.
Lost & Found
Easily register and manage your hotel's lost property items.
Room Services
Manage Room Services requests in a coordinated and simple way.
Incident management
Report incidents of your equipment to the maintenance department in just a few clicks.
HACCP measurements
Measure temperatures, humidity and the necessary parameters to ensure the good condition of the fridges.
Opportunities
Receive and manage guest complaints about food and beverages.
Minibar
Make charges, coordinates replenishment and ensures minibar billings.
Incident management
Notify, receive and manage incidents and breakdowns in the rooms and in the rest of the hotel on the spot.
Preventive Maintenance
Manage preventive maintenance and measurement of all types of parameters.
Opportunities
Receive and manage guest complaints about the hotel facilities.
Guest Services
Manage guest requests in a streamlined and organised manner.
Internal Requests
Perform and assign task requests among all personnel.
Incident management
Report incidents of your equipment to the maintenance department in just a few clicks.
Periodic Tasks
Checklist and tasks for shift changes, day closures, etc.
Opportunities
Receive and manage guest complaints about hotel facilities.
Lost & Found
Easily register and manage your hotel's lost property items.
Guest Services
Get detailed reports on guest requests: types, delivery times, times of day, etc.
Incident management
Get detailed reports on hotel incidents: types, resolution times, times of day, etc.
Housekeeping - Room Status
Get detailed reports on room cleaning.
Opportunities
Get detailed reports on customer complaints.
WE ARE CHAR.
INTEGRATION IS IN OUR DNA.
We integrate our solutions with the rest of the hotel's systems to make your work easier and faster.
HMobile integrates with hundreds of PMS thanks to char pmslink to receive information from the PMS to display in HMobile and to send to the PMS actions performed in HMobile.
PMS → HMobile
Room occupancy status information accessible when it is needed.
HMobile allows hotel employees (Guest Service, housekeepers, supervisors, chambermaids, technicians, etc.) to see the occupancy status of a room on their mobile phone at the moment they need it and in any of the HMobile modules (Room Status, Minibar, Services).
In addition, they may have other important information for their work: check-in and check-out dates, whether the guest is a VIP, the language of the guest, number of occupants, etc.
PMS → HMobile
Information on expected arrivals and late check-outs.
It allows to know the rooms with scheduled check-in during the day and with late check-out in order to prioritize the room preparation work.
PMS → HMobile
Information on blocking and unblocking rooms.
Allows to have the information of the rooms that are blocked in the PMS.
PMS → HMobile
Useful booking information for daily cleaning of rooms.
Allows to display in HMobile the number of occupants, children, adults, type of accommodation, preference notes, etc.
HMobile → PMS
Immediately informs the PMS of cleaning status changes in HMobile.
HMobile → PMS
Immediately informs the PMS of charges for minibar consumption.
We use our charpmslink solution to integrate with more than 150 PMS in the market.
HMobile integrates with dozens of PBX thanks to
char pmslink for PBX allowing you to get the most out of your room phones.
Room Status & Housekeeping
Room Status and Housekeeping notifications.
Through the dialing of status codes on the telephone terminal in the rooms by the maids, their status is updated in real time in HMobile and the PMS.
Room Status & Housekeeping
Improves communication between waitresses and supervisors without waitresses carrying mobile phones.
Minibar
Billing / restocking minibar.
By dialing a code on the telephone terminal in the room by maids, they can inform F&B if it is necessary to recharge a Minibar.
HMobile Staff
Do Not Disturb (DND) management.
Allows the guest to activate / deactivate the ‘Do Not Disturb’ status by dialing it on the telephone terminal to avoid receiving calls and notify this state to the other hotel services and tools: HMobile Room Status , PMS, IPTV system, etc.
Allows the guest to notify “Do Not Disturb’ from other systems (Guest APP, in-room tablet, in-room voice assistant, in-room automation system, etc) and send this request to the PBX to avoid receiving calls.
General
Control the attention given to the guests by the hotel’s guest services.
Through the control of internal calls made by the guests to the hotel’s internal services, it is possible to give:
Attend missed calls, able to call them back.To evaluate the quality of the guest service with statistical information.Assess the volume of telephone attention demanded by guests.
This information and its analysis can be managed through the pmslink’s own tools, the integrated call accounting tools and the PMS systems that have these features.
We use our charpmslink solution to integrate with hundreds of systems in the market.
It speeds up communication between the client and the hotel staff.
Guest → Hotel
Request services or report incidents.
Guests can make requests from their mobile phones and these are immediately forwarded to the hotel staff responsible for dealing with them.
Guest → Hotel
Do not disturb request.
The customer can request "do not disturb" from their mobile phone and this information will be sent to:
HMobile: to let cleaning and service staff know that the guest has requested not to disturb.
PBX: to prevent incoming calls to the room telephone.
PMS: for reception staff to be informed about it.
Other hotel systems that can take advantage of the information.
Guest → Hotel
Request to "make up room" or "do not clean".
The customer can request "make up room" or “do not clean” from their mobile phone and this information will be sent to:
HMobile: to let cleaning and service staff know that the guest has requested not to disturb.
PMS: for reception staff to be informed about it.
Other hotel systems that can take advantage of the information.
Guest → Hotel
Checkout
The customer can checkout from their mobile phone.
Hotel → Guest
Clean room notification.
At the end of room cleaning, HMobile can send a notification to the customer's APP to inform the customer.
We use our charpmslink solution to integrate with hundreds of systems in the market.
HMobile integrates with TV Systems thanks to
char pmslink for IPTV allowing to streamline the communication between the customer and the hotel staff.
Services
Request for hotel services.
Guests can make requests from the TV in the room and these immediately reach the hotel staff responsible for dealing with them.
General
Messages to the guest from Reception.
Sending messages to the guest from the PMS system, establishing a new communication channel between Reception and the guest.
General
Guest messages to Reception.
Sending guest messages to Reception, establishing a new communication channel to improve the guest experience.
Room Status
Housekeeping status updates.
Possibility of sending Room Status codes by the hotel staff to the PMS system (Clean, Dirty, Pending revision, ...).
General
‘Do Not Disturb’.
Allows the guest to activate / deactivate the ‘Do Not Disturb’ status throughout from room TV and notify this state to the other hotel services and tools: HMobile Room Status , PMS, PBX (to avoid receiving calls at the room), IPTV system, etc.
Room Status
Make Up Room request.
Allows the guest to request room cleaning from room TV. This notification will be sent to the systems involved for this purpose (PMS, HMobile Room Status, etc.).
We use our charpmslink solution to integrate with hundreds of systems in the market.
HMobile integrates with Room Voice thanks to char pmslink allowing to streamline the communication between the customer and the hotel staff.
Services
Request for hotel services.
Guests can make requests with a voice command and these immediately reach the hotel staff responsible for dealing with them.
General
‘Do Not Disturb’
Allows the guest to activate / deactivate the ‘Do Not Disturb’ status with a voice command and notify this state to the other hotel services and tools: HMobile Room Status , PMS, PBX (to avoid receiving calls at the room), IPTV system, etc.
General
Make Up Room requests
Allows the guest to request room cleaning through a voice command. This notification will be sent to the systems involved for this purpose (PMS, HMobile Room Status, etc.).
We use our charpmslink solution to integrate with hundreds of systems in the market.
HMobile integrates with Automation and Energy Efficiency systems thanks to char pmslink for Automation Systems allowing to make the most of the sensors and systems installed in the hotel rooms.
General
In-room Energy Consumption optimisation.
The integration with the automation system allows the sensors and automation systems to control the "working mode" of each room depending on the occupancy information (free, occupied, expected entry, etc.) of the room.
General
Detection of person in room.
Information provided by in-room sensors can be transmitted to other hotel systems (Housekeeping, PMS, etc) to let them know whether there is any person inside the room or not. In this way, decisions can be made to:
Replenishment of the minibar in the absence of a guest.
Carrying out cleaning in the room.
Carry out maintenance tasks in the room by the hotel's technical/maintenance staff.
Know, from reception, whether the room is occupied or not.
General
‘Do Not Disturb’ button.
Allows the guest to activate / deactivate the ‘Do Not Disturb’ status throughout button in the room and notify this state to the other hotel services and tools: HMobile Room Status , PMS, PBX (to avoid receiving calls at the room), IPTV system, etc.
See more information
General
Room cleaning button.
Allows the guest to request room cleaning through a button. This notification will be sent to the systems involved for this purpose (PMS, HMobile Room Status, etc.).
General
Avoiding possible forgetfulness in the Safe Box.
If the hotel has an "open/closed" security safe box sensor, this information can be sent to other systems (PMS, HMobile Services, Guest APP) to prevent the guest from leaving something behind when checking out.
General
Room Comfort/Temperature control.
Guest information and preferences can be send from PMS (or other hotel systems) to Automation System to:
Automate room temperature levels when the room is occupied by the guest, based on their preferences.
Switch on the air-conditioning system some time before the guest's arrival to ensure a comfortable entry into the room.
Switching off the air-conditioning system when the room is not occupied.
We use our charpmslink solution to integrate with hundreds of systems in the market.
HMobile integrates with access control systems thanks to
char pmslink Keycard allowing you to make the most of the devices installed in the hotel rooms.
General
‘Do Not Disturb’ button.
Allows the guest to activate / deactivate the ‘Do Not Disturb’ status throughout button in the room and notify this state to the other hotel services and tools: HMobile Room Status , PMS, PBX (to avoid receiving calls at the room), IPTV system, etc.
Room Status
Make Up Room button.
Allows the guest to request room cleaning through a button. This notification will be sent to the systems involved for this purpose (PMS, HMobile Room Status, etc.).
General
Detection of maid entering the room.
Show in HMobile current position/room of each maid.
Information on entries and exits of employees in the room.
We use our charpmslink solution to integrate with hundreds of systems in the market.
If you want to know more about our integrations, or want to connect a system with our solution, we will be happy to talk to you.
HMobile is the main hotel operations software platform in Spain, and has clients from all over the world.
+100K
Room cleaning managed daily.
+3M
Requests for services and tasks managed in the last year.
+4.500
Hotel employees working as a team.
40%
LHW hotels in Spain use HMobile to manage their operations.
Discover all our tools to improve efficiency and quality in the different hotel departments.
HMobile
HGUEST
Make it easy for your guests to make requests with one click from their mobile.
(Included with HMobile Services)
HMobile
OPPORTUNITIES
Document and analyze your customers' complaints in an agile and orderly manner.
