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HMobile OPPORTUNITIES
Document and analyze your customers' complaints in an agile and orderly manner.
Main Benefits
Improve guest satisfaction by responding effectively to their complaints
Improve hotel services and operations through knowledge
Detailed statistics by department and service
Measure the cost of claims and facilitate decision-making
Main benefits
Improve guest satisfaction by responding effectively to their complaints.
Improve hotel services and operations through knowledge.
Detailed statistics by department and service.
Measure the cost of claims and facilitate decision-making.
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Save up to 10% of the time of Quality Managers by having all the information at hand directly on the screen
Calculate the time and cost savings you can have in your hotel
The estimated savings for your hotel are:
Hours / year:
Cost (€, $...) / year:
+ savings on paper Contact us for more information recalculateExperience and Cycle of Use
Front-Office
Complaints registry
Helps make the reception of complaints easier for the Front-office
Front-Office
Send to the person in charge
If a solution can’t be given in that precise moment, it automatically notifies the head of that department.
GEX
Receiving notifications
Those responsible for solving complaints are informed at the same time the incident is reported.
GEX
Monitoring and quick solution
Follow up on the guests so that at the end of their stay, their satisfaction is greater.
GEX – Dirección
Understanding and continuous improvement
It understands the motives and the main departments to solve complaints and carries out actions to continuously improve.
How it Works?
1/5. Complaints registry.
2/5. Send to the person in charge.
3/5. Receiving notifications.
4/5. Monitoring and quick solution.
5/5. Understanding and continuous improvement.
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Very simple to use and easy to learn, you will be able to take advantage of it from the first day.
Do you want to know about the use and benefits? Contact us and one of our team will explain it to you without any obligation.
Contact usTake a look at our videos and other resources to understand how it works better and to see what benefits it can bring to your hotel HMobile OPPORTUNITIES
Dated procedures have been improved (paper and telephone calls), requests made by the different Hotel departments (Housekeeping, F&B, Front-Office ...) as well as by the guests themselves, are received immediately by the different people in charge, decreasing the time needed to solve them and improving guest satisfaction. From a simple request for a change of towels, to communicating an incident."
Alfonso del Rosal Fajardo
Systems Director ADH Hoteles
Try it for 2 monsths for free
Contact us to find out more about how our tools can help your hotel workflows and try them for 2 months for free.
HMobile is the main hotel operations software platform in Spain, and has clients from all over the world.
+100K
Room cleaning managed daily.
+3M
Requests for services and tasks managed in the last year.
+4.500
Hotel employees working as a team.
40%
LHW hotels in Spain use HMobile to manage their operations.
Discover all our tools to improve efficiency and quality in the different hotel departments.
HMobile
HGUEST
Make it easy for your guests to make requests with one click from their mobile.
(Included with HMobile Services)
HMobile
OPPORTUNITIES
Document and analyze your customers' complaints in an agile and orderly manner.
