HMobile One
Find out how it helps in the operation of the different departments
HMobile - Housekeeping
Save time improving the operations of the housekeeping department
HMobile - Maintenance
Manage the planning, monitoring and execution of incidents and preventive tasks of the hotel
HMobile - Guest Experience
Enhance guest experience by streamlining the handling of requests, suggestions and services
HMobile - Management
Your hotel's operations uncovered, in real time and through detailed reports
HMobile - Front Desk
Streamline communication with housekeeping department and improves guest service by having all guest information in one place
Guest services
Manage guest requests in a streamlined and organised manner.
Opportunities
Efficient and coordinated handling of guest complaints.
Internal requests
Perform and assign task requests among all personnel.
Incident management
Send and follow up incidents to the maintenance department.
HGuest
Make it easy for your guests to make requests from their mobile phone.
Lost & Found
Effectively attends to guests who have lost an item.
Housekeeping - Room Status
Reduce unnecessary calls and trips for monitoring and validation of daily room cleaning.
Housekeeping - Planning
Make daily planning and allocation of rooms easier.
Guest Services
Manage guest requests in a streamlined and organised manner.
Incident management
Send and follow up incidents to the maintenance department.
Bed Linen and Amenities Management
Records and controls the use and costs of sheets, towels and hotel amenities.
Periodic Cleanings
Organise regular cleanings in a simple way.
Opportunities
Receive and handle complaints from guests about cleanliness.
Minibar
Report minibar consumption in a few clicks from your mobile phone.
Lost & Found
Easily register and manage your hotel's lost property items.
Room Services
Manage Room Services requests in a coordinated and simple way.
Incident management
Report incidents of your equipment to the maintenance department in just a few clicks.
HACCP measurements
Measure temperatures, humidity and the necessary parameters to ensure the good condition of the fridges.
Opportunities
Receive and manage guest complaints about food and beverages.
Minibar
Make charges, coordinates replenishment and ensures minibar billings.
Incident management
Notify, receive and manage incidents and breakdowns in the rooms and in the rest of the hotel on the spot.
Preventive Maintenance
Manage preventive maintenance and measurement of all types of parameters.
Opportunities
Receive and manage guest complaints about the hotel facilities.
Guest Services
Manage guest requests in a streamlined and organised manner.
Internal Requests
Perform and assign task requests among all personnel.
Incident management
Report incidents of your equipment to the maintenance department in just a few clicks.
Periodic Tasks
Checklist and tasks for shift changes, day closures, etc.
Opportunities
Receive and manage guest complaints about hotel facilities.
Lost & Found
Easily register and manage your hotel's lost property items.
Guest Services
Get detailed reports on guest requests: types, delivery times, times of day, etc.
Incident management
Get detailed reports on hotel incidents: types, resolution times, times of day, etc.
Housekeeping - Room Status
Get detailed reports on room cleaning.
Opportunities
Get detailed reports on customer complaints.
New Easily records and controls consumption of linen, amenities and other consumables.
View more100% flexibility, we help you to adapt it to the needs of your hotel.
I want to know moreHMobile Opportunities
Efficient and coordinated handling of guest complaints
Enhance the guest experience and maintain your hotel's reputation.
No phone calls, no paperwork, no misunderstood phones.
Departmental reporting and costing.
Enhance the guest experience and maintain your hotel's reputation.
No phone calls, no paperwork, no misunderstood phones.
Departmental reporting and costing.
+25.000Complaints handled in the last year
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Main Benefits
Improve guest satisfaction by responding effectively to their complaints
Improve hotel services and operations through knowledge
Detailed statistics by department and service
Measure the cost of claims and facilitate decision-making
Main benefits
Improve guest satisfaction by responding effectively to their complaints.
Improve hotel services and operations through knowledge.
Detailed statistics by department and service.
Measure the cost of claims and facilitate decision-making.
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Save up to 10% of the time of Quality Managers by having all the information at hand directly on the screen
Calculate the time and cost savings you can have in your hotel
The estimated savings for your hotel are:
Hours / year:
Cost (€, $...) / year:
+ savings on paper Contact us for more information recalculateExperience and Cycle of Use
Front-Office
Complaints registry
Helps make the reception of complaints easier for the Front-office
Front-Office
Send to the person in charge
If a solution can’t be given in that precise moment, it automatically notifies the head of that department.
GEX
Receiving notifications
Those responsible for solving complaints are informed at the same time the incident is reported.
GEX
Monitoring and quick solution
Follow up on the guests so that at the end of their stay, their satisfaction is greater.
GEX – Dirección
Understanding and continuous improvement
It understands the motives and the main departments to solve complaints and carries out actions to continuously improve.
How it Works?
1/5. Complaints registry.
2/5. Send to the person in charge.
3/5. Receiving notifications.
4/5. Monitoring and quick solution.
5/5. Understanding and continuous improvement.
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Very simple to use and easy to learn, you will be able to take advantage of it from the first day.
Do you want to know about the use and benefits? Contact us and one of our team will explain it to you without any obligation.
Contact usTake a look at our videos and other resources to understand how it works better and to see what benefits it can bring to your hotel HMobile OPPORTUNITIES
Dated procedures have been improved (paper and telephone calls), requests made by the different Hotel departments (Housekeeping, F&B, Front-Office ...) as well as by the guests themselves, are received immediately by the different people in charge, decreasing the time needed to solve them and improving guest satisfaction. From a simple request for a change of towels, to communicating an incident."
Alfonso del Rosal Fajardo
Systems Director ADH Hoteles
Try it for 2 monsths for free
Contact us to find out more about how our tools can help your hotel workflows and try them for 2 months for free.
HMobile is the main hotel operations software platform in Spain, and has clients from all over the world.
+100K
Room cleaning managed daily.
+3M
Requests for services and tasks managed in the last year.
+4.500
Hotel employees working as a team.
40%
LHW hotels in Spain use HMobile to manage their operations.
Discover all our tools to improve efficiency and quality in the different hotel departments.
HMobile
HGUEST
Make it easy for your guests to make requests with one click from their mobile.
(Included with HMobile Services)
HMobile
OPPORTUNITIES
Document and analyze your customers' complaints in an agile and orderly manner.
