Document and analyze your customers' complaints in an agile and orderly manner.
Improve guest satisfaction by responding effectively to their complaints
Improve hotel services and operations through knowledge
Detailed statistics by department and service
Measure the cost of claims and facilitate decision-making
Save up to 10% of the time of Quality Managers by having all the information at hand directly on the screen
Helps make the reception of complaints easier for the Front-office
Send to the person in charge
If a solution can’t be given in that precise moment, it automatically notifies the head of that department.
Those responsible for solving complaints are informed at the same time the incident is reported.
Monitoring and quick solution
Follow up on the guests so that at the end of their stay, their satisfaction is greater.
GEX – Dirección
Understanding and continuous improvement
It understands the motives and the main departments to solve complaints and carries out actions to continuously improve.
Dated procedures have been improved (paper and telephone calls), requests made by the different Hotel departments (Housekeeping, F&B, Front-Office ...) as well as by the guests themselves, are received immediately by the different people in charge, decreasing the time needed to solve them and improving guest satisfaction. From a simple request for a change of towels, to communicating an incident."
Alfonso del Rosal Fajardo
Systems Director ADH Hoteles
From 0.18€ per room / month.
Try it for 2 months for free!
Room cleaning managed daily.
Requests for services and tasks managed in the last year.
Hotel employees working as a team.
LHW hotels in Spain use HMobile to manage their operations.
Discover all our tools to improve efficiency and quality in the different hotel departments.