Coordinate the people and departments of the hotel. Improve the quality and efficiency in the resolution of breakdowns and customer requests..
Room Services: orders, collected from trays, dishes, kettel, ice …
Housekeeping: amenities, iron, pillow, cot, shaving kit …
Reception: charger, alarm clock, luggage, external restaurant reservation…
Technical Services: room plugs, air conditioning, imperfects, door, TV remote control, light, telephone…
Reception: projection table lectern, platform, office supplies, internet conexion…
Hundreds of predefined tasks and categories that you can customise to your hotel needs.
Eliminate calls and interruptions
Ensures the execution of all tasks and requests
Improve response times
Solve problems before they are detected by a customer
Traceability of requests: managers, situation and times
Time measurement for process improvement
Daily, weekly and monthly reports
Without printing. Reduce paper use
Saving between 25% - 35% of the time spent by supervisors and department managers to coordinate and monitor tasks and requests being carried out.
It connects guests with the hotel staff and systems, making it easier for them to make requests from the moment they book, whatever way they want (App, web, phone, voice ...)
Manages hotel incidents and tasks, connecting employees, assigning tasks from one department to another automatically.
Employees who carry out the different types of requests, will automatically receive new requests and can report once they have been completed.
Ensures the correct attention is given to guest requests and solving incidents: it tracks tasks in real time, defines SLA-s for different tasks...
All the information is used for daily planning and organization, to identify proposals for continuous improvement and opportunities, etc …
Dated procedures have been improved (paper and telephone calls), requests made by the different Hotel departments (Housekeeping, F&B, Front-Office ...) as well as by the guests themselves, are received immediately by the different people in charge, decreasing the time needed to solve them and improving guest satisfaction.
From a simple request for a change of towels, to communicating an incident.
Alfonso del Rosal Fajardo
Systems Director ADH Hoteles
From 0.35€ per room / month.
Try it for 2 months for free!
Cleanings of rooms managed daily.
Requests for services and tasks managed in the last year.
Hotel employees working as a team.
LHW hotels in Spain use HMobile to manage their operations.
Discover all our tools to improve efficiency and quality in the different hotel departments.