Respond to guest requests quickly. Streamlines troubleshooting and incidents.
Effectively manage, assign and supervise room cleaning.
Management of charges and refills in minibars.
Document and analyze your customers' complaints in an agile and orderly manner.
Organize, record and verify the periodic tasks of your hotel: from meter reading to mattress flipping.
Streamlines the registration and tracking of lost objects in the hotel.
Easily record and control the consumption of linen, amenities and other consumables.
Make it easy for your guests to make requests with one click from their mobile.
The hotel in the palm of your hand.
New Easily records and controls consumption of linen, amenities and other consumables.
View more100% flexibility, we help you to adapt it to the needs of your hotel.
I want to know moreAmenities, breakdowns, customer requests, room services...
All departments of the hotel working in a coordinated manner.
No paper, no calls, no interruptions, no misunderstandings.
Traceability and reporting of all tasks.
Amenities, breakdowns, customer requests, room services...
All departments of the hotel working in a coordinated manner.
No paper, no calls, no interruptions, no misunderstandings.
Traceability and reporting of all tasks.
+3.000.000Requests for services and tasks handled in the last year.
Coordinate the employees and departments of your hotel. Improve quality and efficiency when resolving maintenance problems and customer requests. Coordinate the people and departments of the hotel.
Room Services: orders, trays collected, dishes, kettel, ice …
Housekeeping: amenities, iron, pillow, cot, shaving kit …
Reception: charger, alarm clock, luggage, external restaurant reservation…
...
Technical Services: room plugs, air conditioning, faults, door, TV remote control, light, telephone…
Reception: projection table lectern, platform, office supplies, internet conexion…
...
There are hundreds of predefined tasks and categories that you can customise to your hotel needs.
Eliminates unnecessary calls and interruptions
Ensures all tasks and requests are carried out
Improve response times
Solve problems before they are detected by a customer
Track requests: managers. situation and times
Time measurement for process improvement
Daily, weekly and monthly reports
No need to print. Reduce paper use
Main benefits
Save between 25% - 35% of the time spent by supervisors and department managers to coordinate and monitor tasks and requests being carried out.
Hours / year:
Cost (€, $...) / year:
Sheets for replacements and listings / year:
It connects guests with the hotel staff and systems, making it easier for them to make requests from the moment they book, whatever way they want (App, web, phone, voice ...)
Manages hotel incidents and tasks, connecting employees, assigning tasks from one department to another automatically.
Employees who carry out the different types of requests, will automatically receive new requests and can report once they have been completed.
Ensures the correct attention is given to guest requests and solving incidents: it tracks tasks in real time, defines SLA-s for different tasks...
All the information is used for daily planning and organization, to identify proposals for continuous improvement and opportunities, etc …
Very simple to use and easy to learn, you will be able to take advantage of it from the first day.
Do you want to know about the use and benefits? Contact us and one of our team will explain it to you without any obligation.
Contact usTake a look at our videos and other resources to understand how it works better and to see what benefits it can bring to your hotel HMobile SERVICES
Dated procedures have been improved (paper and telephone calls), requests made by the different Hotel departments (Housekeeping, F&B, Front-Office ...) as well as by the guests themselves, are received immediately by the different people in charge, decreasing the time needed to solve them and improving guest satisfaction.
From a simple request for a change of towels, to communicating an incident.
Alfonso del Rosal Fajardo
Systems Director ADH Hoteles
Contact us to find out more about how our tools can help your hotel workflows and try them for 2 months for free.
+100K
Room cleaning managed daily.
+3M
Requests for services and tasks managed in the last year.
+4.500
Hotel employees working as a team.
40%
LHW hotels in Spain use HMobile to manage their operations.
Discover all our tools to improve efficiency and quality in the different hotel departments.
Make it easy for your guests to make requests with one click from their mobile.
(Included with HMobile Services)
Document and analyze your customers' complaints in an agile and orderly manner.
Cookie | Duration | Description |
---|---|---|
__cf_bm | 30 minutes | Cloudflare set the cookie to support Cloudflare Bot Management. |
Cookie | Duration | Description |
---|---|---|
_calendly_session | 21 days | Calendly, a Meeting Schedulers, sets this cookie to allow the meeting scheduler to function within the website and to add events into the visitor’s calendar. |
Cookie | Duration | Description |
---|---|---|
CONSENT | 2 years | YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data. |
_ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
_gat_gtag_UA_* | 1 minute | Google Analytics sets this cookie to store a unique user ID. |
_ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
_gid | 1 day | Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. |
Cookie | Duration | Description |
---|---|---|
VISITOR_INFO1_LIVE | 5 months 27 days | YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. |
YSC | session | Youtube sets this cookie to track the views of embedded videos on Youtube pages. |
yt-remote-connected-devices | never | YouTube sets this cookie to store the user's video preferences using embedded YouTube videos. |
yt-remote-device-id | never | YouTube sets this cookie to store the user's video preferences using embedded YouTube videos. |
yt.innertube::nextId | never | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
yt.innertube::requests | never | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
Cookie | Duration | Description |
---|---|---|
d18efd344f | session | No description available. |
m | 1 year 1 month 4 days | No description available. |
VISITOR_PRIVACY_METADATA | 5 months 27 days | Description is currently not available. |
Hello,
In order to activate this module we need your email address, and in less than 1 business day we will confirm by email the activation of the module and we will help you in the first steps.
Hola