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HMobile SERVICES
Coordinate the employees and departments of your hotel. Improve quality and efficiency when resolving maintenance problems and customer requests. Coordinate the people and departments of the hotel.
Respond quickly to
customer requests
Room Services: orders, trays collected, dishes, kettel, ice …
Housekeeping: amenities, iron, pillow, cot, shaving kit …
Reception: charger, alarm clock, luggage, external restaurant reservation…
...
Helps solve maintenance
problems and incidents
Technical Services: room plugs, air conditioning, faults, door, TV remote control, light, telephone…
Reception: projection table lectern, platform, office supplies, internet conexion…
...
There are hundreds of predefined tasks and categories that you can customise to your hotel needs.
Main Benefits
Eliminates unnecessary calls and interruptions
Ensures all tasks and requests are carried out
Improve response times
Solve problems before they are detected by a customer
Track requests: managers. situation and times
Time measurement for process improvement
Daily, weekly and monthly reports
No need to print. Reduce paper use
Save between 25% - 35% of the time spent by supervisors and department managers to coordinate and monitor tasks and requests being carried out.
Experience and Cycle of Use
Guest
Guest Requests
It connects guests with the hotel staff and systems, making it easier for them to make requests from the moment they book, whatever way they want (App, web, phone, voice ...)
Hotel Staff
Incidents and internal work
Manages hotel incidents and tasks, connecting employees, assigning tasks from one department to another automatically.
Task Executor
Carry out tasks
Employees who carry out the different types of requests, will automatically receive new requests and can report once they have been completed.
Front-Office
Monitoring, verifying and supervising
Ensures the correct attention is given to guest requests and solving incidents: it tracks tasks in real time, defines SLA-s for different tasks...
Management
Understanding and continuous improvement
All the information is used for daily planning and organization, to identify proposals for continuous improvement and opportunities, etc …
How it Works?
Take a look at our videos and other resources to understand how it works better and to see what benefits it can bring to your hotel HMobile SERVICES
Dated procedures have been improved (paper and telephone calls), requests made by the different Hotel departments (Housekeeping, F&B, Front-Office ...) as well as by the guests themselves, are received immediately by the different people in charge, decreasing the time needed to solve them and improving guest satisfaction.
From a simple request for a change of towels, to communicating an incident.
Alfonso del Rosal Fajardo
Systems Director ADH Hoteles
Do you want to know more?
Contact one of our experts to learn more about our tools and see how we can help you improve work efficiency and service quality.
From 0.26€ per room / month.
Try it for 2 months for free!
HMobile is the main hotel operations software platform in Spain, and has clients from all over the world.
+100K
Room cleaning managed daily.
+3M
Requests for services and tasks managed in the last year.
+4.500
Hotel employees working as a team.
40%
LHW hotels in Spain use HMobile to manage their operations.
Discover all our tools to improve efficiency and quality in the different hotel departments.
HMobile
HGUEST
Make it easy for your guests to make requests with one click from their mobile.
(Included with HMobile Services)
HMobile
OPPORTUNITIES
Document and analyze your customers' complaints in an agile and orderly manner.
