HMobile One
Find out how it helps in the operation of the different departments
HMobile - Housekeeping
Save time improving the operations of the housekeeping department
HMobile - Maintenance
Manage the planning, monitoring and execution of incidents and preventive tasks of the hotel
HMobile - Guest Experience
Enhance guest experience by streamlining the handling of requests, suggestions and services
HMobile - Management
Your hotel's operations uncovered, in real time and through detailed reports
HMobile - Front Desk
Streamline communication with housekeeping department and improves guest service by having all guest information in one place
Guest services
Manage guest requests in a streamlined and organised manner.
Opportunities
Efficient and coordinated handling of guest complaints.
Internal requests
Perform and assign task requests among all personnel.
Incident management
Send and follow up incidents to the maintenance department.
HGuest
Make it easy for your guests to make requests from their mobile phone.
Lost & Found
Effectively attends to guests who have lost an item.
Housekeeping - Room Status
Reduce unnecessary calls and trips for monitoring and validation of daily room cleaning.
Housekeeping - Planning
Make daily planning and allocation of rooms easier.
Guest Services
Manage guest requests in a streamlined and organised manner.
Incident management
Send and follow up incidents to the maintenance department.
Bed Linen and Amenities Management
Records and controls the use and costs of sheets, towels and hotel amenities.
Periodic Cleanings
Organise regular cleanings in a simple way.
Opportunities
Receive and handle complaints from guests about cleanliness.
Minibar
Report minibar consumption in a few clicks from your mobile phone.
Lost & Found
Easily register and manage your hotel's lost property items.
Room Services
Manage Room Services requests in a coordinated and simple way.
Incident management
Report incidents of your equipment to the maintenance department in just a few clicks.
HACCP measurements
Measure temperatures, humidity and the necessary parameters to ensure the good condition of the fridges.
Opportunities
Receive and manage guest complaints about food and beverages.
Minibar
Make charges, coordinates replenishment and ensures minibar billings.
Incident management
Notify, receive and manage incidents and breakdowns in the rooms and in the rest of the hotel on the spot.
Preventive Maintenance
Manage preventive maintenance and measurement of all types of parameters.
Opportunities
Receive and manage guest complaints about the hotel facilities.
Guest Services
Manage guest requests in a streamlined and organised manner.
Internal Requests
Perform and assign task requests among all personnel.
Incident management
Report incidents of your equipment to the maintenance department in just a few clicks.
Periodic Tasks
Checklist and tasks for shift changes, day closures, etc.
Opportunities
Receive and manage guest complaints about hotel facilities.
Lost & Found
Easily register and manage your hotel's lost property items.
Guest Services
Get detailed reports on guest requests: types, delivery times, times of day, etc.
Incident management
Get detailed reports on hotel incidents: types, resolution times, times of day, etc.
Housekeeping - Room Status
Get detailed reports on room cleaning.
Opportunities
Get detailed reports on customer complaints.
Novedad Registra y controla los consumos de sábanas, tollas y amenities de manera sencilla.
Ver másHMobile - Guest Experience
Enhance guest experience by streamlining the handling of requests, suggestions and services
25% - 35% savings in time spent coordinating and supervising the execution of requests and work.
Ensures the quality of care offered to the guest.
Centralise and coordinates requests, complaints and suggestions received from any channel.
Traceability. Customised reports for continuous improvement.
Hundreds of hotels and chains use HMobile to improve guest service.
Previous
Next
Benefits for the guest experience department
Savings of between 25% - 35% in time spent by supervisors and department heads coordinating and supervising the execution of requests and work.
Guests' requests directly to the responsible person
Forget about emails, post-it notes and internal calls. With HMobile, requests reach the people responsible for each type of request, speeding up the service and the efficiency of the team.
I want to know more
Define SLA-s and monitor compliance
Set maximum response times per task or task type and make it easy to track tasks that are approaching or have exceeded that time.
I want to know more
Centralises and coordinates requests received from any channel
Thanks to our hundreds of integrations, we centralise requests from all types of channels, so you and your team can manage them all in one place.
Guest APP
Room TV
Automation system
Guest preference system
PMS
...
I want to know more
Respect the DND requests of your clients
Whether it comes from a guest dialling it into a home automation system, or an employee registering it by seeing the sign on the door, the DND information is propagated to all hotel employees.
I want to know more
Improve the handling of complaints and suggestions
A complaint resolved promptly can turn into a smile. A well-attended suggestion can turn into greater loyalty. HMobile helps you to manage them and to have visibility of their status at all times.
I want to know more
Complete overview of the guest during their stay
The more guest information your team has, the better the guest service will be. HMobile collects this information and makes it available to your team.
I want to know more
Customised reports for continuous improvement
What services are most requested by guests? What are the response times? What times of the day or week are the busiest? HMobile helps you answer these and other questions in a simple way, so you have more information for decision making.
I want to know more
HMobile integrates with over 150 PMS to facilitate day-to-day operations
Previous
Next
HMobile is the leading hotel operations software platform in Spain, with customers all over the world.
+100K
Room cleaning managed daily.
+3M
Requests for services and tasks managed last year.
+6.000
Hotel employees working as a team.
40%
Of the LHW Hotels in Spain use HMobile Staff to manage their operations.
