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HMobile - Guest Experience

Enhance guest experience by streamlining the handling of requests, suggestions and services

25% - 35% savings in time spent coordinating and supervising the execution of requests and work.

Ensures the quality of care offered to the guest.

Centralise and coordinates requests, complaints and suggestions received from any channel.

Traceability. Customised reports for continuous improvement.

Hundreds of hotels and chains use HMobile to improve guest service.

Benefits for the guest experience department

Savings of between 25% - 35% in time spent by supervisors and department heads coordinating and supervising the execution of requests and work.

Guests' requests directly to the responsible person

Forget about emails, post-it notes and internal calls. With HMobile, requests reach the people responsible for each type of request, speeding up the service and the efficiency of the team.

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Define SLA-s and monitor compliance

Set maximum response times per task or task type and make it easy to track tasks that are approaching or have exceeded that time.

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Centralises and coordinates requests received from any channel

Thanks to our hundreds of integrations, we centralise requests from all types of channels, so you and your team can manage them all in one place.

Guest APP

Room TV

Automation system

Guest preference system



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Respect the DND requests of your clients

Whether it comes from a guest dialling it into a home automation system, or an employee registering it by seeing the sign on the door, the DND information is propagated to all hotel employees.

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Improve the handling of complaints and suggestions

A complaint resolved promptly can turn into a smile. A well-attended suggestion can turn into greater loyalty. HMobile helps you to manage them and to have visibility of their status at all times.

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Complete overview of the guest during their stay

The more guest information your team has, the better the guest service will be. HMobile collects this information and makes it available to your team.

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Customised reports for continuous improvement

What services are most requested by guests? What are the response times? What times of the day or week are the busiest? HMobile helps you answer these and other questions in a simple way, so you have more information for decision making.

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List of guest service functionalities

HMobile integrates with over 150 PMS to facilitate day-to-day operations

HMobile is the leading hotel operations software platform in Spain, with customers all over the world.


Room cleaning managed daily.


Requests for services and tasks managed last year.


Hotel employees working as a team.


Of the LHW Hotels in Spain use HMobile Staff to manage their operations.

Cálcula el ahorro en tiempo y coste que puedes tener en tu hotel utilizando HMobile Housekeeping