HMobile One
Find out how it helps in the operation of the different departments
HMobile - Housekeeping
Save time improving the operations of the housekeeping department
HMobile - Maintenance
Manage the planning, monitoring and execution of incidents and preventive tasks of the hotel
HMobile - Guest Experience
Enhance guest experience by streamlining the handling of requests, suggestions and services
HMobile - Management
Your hotel's operations uncovered, in real time and through detailed reports
HMobile - Front Desk
Streamline communication with housekeeping department and improves guest service by having all guest information in one place
Guest services
Manage guest requests in a streamlined and organised manner.
Opportunities
Efficient and coordinated handling of guest complaints.
Internal requests
Perform and assign task requests among all personnel.
Incident management
Send and follow up incidents to the maintenance department.
HGuest
Make it easy for your guests to make requests from their mobile phone.
Lost & Found
Effectively attends to guests who have lost an item.
Housekeeping - Room Status
Reduce unnecessary calls and trips for monitoring and validation of daily room cleaning.
Housekeeping - Planning
Make daily planning and allocation of rooms easier.
Guest Services
Manage guest requests in a streamlined and organised manner.
Incident management
Send and follow up incidents to the maintenance department.
Bed Linen and Amenities Management
Records and controls the use and costs of sheets, towels and hotel amenities.
Periodic Cleanings
Organise regular cleanings in a simple way.
Opportunities
Receive and handle complaints from guests about cleanliness.
Minibar
Report minibar consumption in a few clicks from your mobile phone.
Lost & Found
Easily register and manage your hotel's lost property items.
Room Services
Manage Room Services requests in a coordinated and simple way.
Incident management
Report incidents of your equipment to the maintenance department in just a few clicks.
HACCP measurements
Measure temperatures, humidity and the necessary parameters to ensure the good condition of the fridges.
Opportunities
Receive and manage guest complaints about food and beverages.
Minibar
Make charges, coordinates replenishment and ensures minibar billings.
Incident management
Notify, receive and manage incidents and breakdowns in the rooms and in the rest of the hotel on the spot.
Preventive Maintenance
Manage preventive maintenance and measurement of all types of parameters.
Opportunities
Receive and manage guest complaints about the hotel facilities.
Guest Services
Manage guest requests in a streamlined and organised manner.
Internal Requests
Perform and assign task requests among all personnel.
Incident management
Report incidents of your equipment to the maintenance department in just a few clicks.
Periodic Tasks
Checklist and tasks for shift changes, day closures, etc.
Opportunities
Receive and manage guest complaints about hotel facilities.
Lost & Found
Easily register and manage your hotel's lost property items.
Guest Services
Get detailed reports on guest requests: types, delivery times, times of day, etc.
Incident management
Get detailed reports on hotel incidents: types, resolution times, times of day, etc.
Housekeeping - Room Status
Get detailed reports on room cleaning.
Opportunities
Get detailed reports on customer complaints.
Novedad Registra y controla los consumos de sábanas, tollas y amenities de manera sencilla.
Ver másHMobile Corporate
Centralise hotel information and management and make HMobile a corporate solution
HMobile Corporate adds an extra layer to all hotels with HMobile and helps corporate users to:
Unify corporate criteria and configurations in a centralized way in their implementation and evolution
Easy coordination of guest request types, SLAs, workflows, etc. across all hotels in the group.
Get corporate and individual reports dashboard by hotel or hotel groups.
Reports on customer requests and complaints, response times, cleaning, etc., both on an individual and comparative basis across hotels.
Monitor the activity of each hotel in real time
Access to check the status of each hotel at any time: open complaints, requests with exceeded SLAs, cleaning status, etc.
Centralize the handling of guest requests
Multi-hotel solution to centralize guest service, facilitating compliance with quality standards and optimizing operations.
Centrally integrate the equipment with the PMS and other systems
Getting the most out of the investment in equipment by taking advantage of all the integration possibilities in a centralised way that facilitates its management and maintenance.
Evolve HMobile based on specific group requirements
Regular project monitoring with assignment of a specific responsible person, and participation in the HMobile roadmap.
Contact us for more information about the solutions provided by HMobile Corporate:
HMobile Corporate is scalable
No matter if you have 500 or 10 hotels, HMobile Corporate adapts to the needs of large hotel chains and small hotel groups.
Meliá Hotels International
193 Active hotelsWe work with Meliá across all its brands, helping corporate business and technology users to centralise the information and operations of the chain's hotels.
MiM Hotels
9 Active hotelsThe MIM Group from the beginning, decided to incorporate HMobile to its daily operations, helping and contributing to the operational team in the internal management of its hotels.
Customized Accompaniment Plan
We know that change is not easy, but we have the experience of accompanying hundreds of hotels through it.
Stage 1
Startup and Initial Launch
Change Management and Implementation Coordination.
Customized Solution Configuration.
Training for All Users.
Stage 2
Detailed Monitoring of Initial Use
Monitoring to ensure everything is functioning correctly.
Addressing initial doubts and questions.
Stage 3
Getting the most out of it throughout life
Additional training for maximizing benefit or due to staff rotation.
Detailed reports on solution usage.
Support service for all users.
If you would like more information about the accompaniment plan, please contact us:
We integrate HMobile with the rest of the hotel's systems and equipment for:
Facilitate the work of the staff to take advantage of existing information.
Centralize the information that is scattered throughout the hotel.
Maximize the profitability of the hotel's equipment.
Contact us for more information about our solutions
Contact usHundreds of hotels and hotel groups organise their daily operations with HMobile
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HMobile is the leading hotel operations software platform in Spain, with customers all over the world.
+100K
Room cleaning managed daily.
+3M
Requests for services and tasks managed last year.
+6.000
Hotel employees working as a team.
40%
Of the LHW Hotels in Spain use HMobile Staff to manage their operations.
