HMobile One
Find out how it helps in the operation of the different departments
HMobile - Housekeeping
Save time improving the operations of the housekeeping department
HMobile - Maintenance
Manage the planning, monitoring and execution of incidents and preventive tasks of the hotel
HMobile - Guest Experience
Enhance guest experience by streamlining the handling of requests, suggestions and services
HMobile - Management
Your hotel's operations uncovered, in real time and through detailed reports
HMobile - Front Desk
Streamline communication with housekeeping department and improves guest service by having all guest information in one place
Guest services
Manage guest requests in a streamlined and organised manner.
Opportunities
Efficient and coordinated handling of guest complaints.
Internal requests
Perform and assign task requests among all personnel.
Incident management
Send and follow up incidents to the maintenance department.
HGuest
Make it easy for your guests to make requests from their mobile phone.
Lost & Found
Effectively attends to guests who have lost an item.
Housekeeping - Room Status
Reduce unnecessary calls and trips for monitoring and validation of daily room cleaning.
Housekeeping - Planning
Make daily planning and allocation of rooms easier.
Guest Services
Manage guest requests in a streamlined and organised manner.
Incident management
Send and follow up incidents to the maintenance department.
Bed Linen and Amenities Management
Records and controls the use and costs of sheets, towels and hotel amenities.
Periodic Cleanings
Organise regular cleanings in a simple way.
Opportunities
Receive and handle complaints from guests about cleanliness.
Minibar
Report minibar consumption in a few clicks from your mobile phone.
Lost & Found
Easily register and manage your hotel's lost property items.
Room Services
Manage Room Services requests in a coordinated and simple way.
Incident management
Report incidents of your equipment to the maintenance department in just a few clicks.
HACCP measurements
Measure temperatures, humidity and the necessary parameters to ensure the good condition of the fridges.
Opportunities
Receive and manage guest complaints about food and beverages.
Minibar
Make charges, coordinates replenishment and ensures minibar billings.
Incident management
Notify, receive and manage incidents and breakdowns in the rooms and in the rest of the hotel on the spot.
Preventive Maintenance
Manage preventive maintenance and measurement of all types of parameters.
Opportunities
Receive and manage guest complaints about the hotel facilities.
Guest Services
Manage guest requests in a streamlined and organised manner.
Internal Requests
Perform and assign task requests among all personnel.
Incident management
Report incidents of your equipment to the maintenance department in just a few clicks.
Periodic Tasks
Checklist and tasks for shift changes, day closures, etc.
Opportunities
Receive and manage guest complaints about hotel facilities.
Lost & Found
Easily register and manage your hotel's lost property items.
Guest Services
Get detailed reports on guest requests: types, delivery times, times of day, etc.
Incident management
Get detailed reports on hotel incidents: types, resolution times, times of day, etc.
Housekeeping - Room Status
Get detailed reports on room cleaning.
Opportunities
Get detailed reports on customer complaints.
Updates | Version 2.7.
In HMobile we are always looking for new ways to help the hotel team to work in a more coordinated and efficient way and to provide excellent service to guests. Let us present the latest features that we have incorporated into our tools .
- 1. HGUEST – New HGuest Module
- 2. SERVICES – Creation of tasks for multiple rooms
- 3. SERVICES – New easier and more powerful setup options
- 4. LOCATIONS and USERS CONFIGURATION – New configuration of rooms and areas with several levels
- 5. LOCATIONS and USERS CONFIGURATION – New user management, more powerful and easy
- 6. HOUSEKEEPING – Report bed line change from your mobile
- 7. HOUSEKEEPING – Adding rooms to the daytime housekeeping schedule
HGUEST
1. New HGuest Module
If you already have our Services module you can ask us, free of charge, to activate the HGUEST module.
With HGUEST you can provide your hotel guests an additional communication channel, so that they can request services or report incidents directly from their mobile phones. These requests will arrive directly, as a Service task, to the staff in charge of solving them. Providing more comfort to the guest, reducing response times and avoiding calls.
To find out more you have more information on our website at:
https://www.hmobile.es/hguest-software/
If you would like us to activate HGUEST for your hotel free of charge, please contact us through our support
helpdesk.staff@hmobile.es
SERVICES
2. Creation of tasks for multiple rooms
Now it is possible to create service requests for more than one room at the same time…:
SERVICES
3. New easier and more powerful setup options.
We have improved the Services configuration section so that:
1. It is possible to organise the categories of requests on more levels. This will allow users to more easily find the right request when they want to create new requests and will make Services reports more powerful.
2. You can check at a glance permissions and roles for users and quickly modify them.
LOCATIONS and USERS CONFIGURATION
4. New configuration of rooms and areas with several levels.
It is now possible to introduce the structure of hotel rooms and areas with more than one level of hierarchy. This will allow you to define with more detail the real structure of your hotel (buildings, floors, corridors) to be able to use it later in all modules (Room Status, Services, Periodic Tasks, etc). In addition, you could also import a list of rooms and areas from Excel.
LOCATIONS and USERS CONFIGURATION
5. New user management, more powerful and easy.
We have improved the user management section to enable faster and easier management of the system’s users. Some examples of the improvements introduced:
1. It allows you to create new users by duplicating existing ones. In this way, you can create new users with the same privileges as an existing one in a very quick and easy way.
2. Allows you to import users from an excel sheet, allowing quick loading of many users at once.
You can see more details on how to use the new configuration in the following document:
Download User Guide
HOUSEKEEPING
6. Report bed line change from your mobile
Until now, only Housekeepers supervisors could update the bed linen change indicator. Now it can also be modified from their mobile phones by the Room Attendants to indicate whether or not they have changed bed linen.
To find out more, watch our video or download the Bed line Changing Manual:
Download User Guide
HOUSEKEEPING
7. Adding rooms to the daytime housekeeping schedule
Sometimes it is necessary to add rooms that change to dirty during the day to the current planning. It is now possible to add these rooms to the planning without closing it and re-planning all again. At the moment you can only do this in the DESKTOP web version, in future versions you will also be able to do it from your mobile phone.
Would you like to know more?
Contact with one of our experts to know more how our tools can help you improving work efficiency and service quality.
