A well-documented and timely resolved complaint is always an opportunity for improvement, and helps to increase guest satisfaction. The following video shows how HMobile Opportunities helps:
- Record guest complaints in a very simple and detailed way (categories, severity…).
- Indicate if any reward has been given to the customer, and if so, quantify the cost.
- Notify the corresponding managers of this new complaint by means of automatic notifications.
- Follow up on complaints.
- Obtain reports that help in the continuous improvement of the service.