HMobile One
Find out how it helps in the operation of the different departments
HMobile - Housekeeping
Save time improving the operations of the housekeeping department
HMobile - Maintenance
Manage the planning, monitoring and execution of incidents and preventive tasks of the hotel
HMobile - Guest Experience
Enhance guest experience by streamlining the handling of requests, suggestions and services
HMobile - Management
Your hotel's operations uncovered, in real time and through detailed reports
HMobile - Front Desk
Streamline communication with housekeeping department and improves guest service by having all guest information in one place
Guest services
Manage guest requests in a streamlined and organised manner.
Opportunities
Efficient and coordinated handling of guest complaints.
Internal requests
Perform and assign task requests among all personnel.
Incident management
Send and follow up incidents to the maintenance department.
HGuest
Make it easy for your guests to make requests from their mobile phone.
Lost & Found
Effectively attends to guests who have lost an item.
Housekeeping - Room Status
Reduce unnecessary calls and trips for monitoring and validation of daily room cleaning.
Housekeeping - Planning
Make daily planning and allocation of rooms easier.
Guest Services
Manage guest requests in a streamlined and organised manner.
Incident management
Send and follow up incidents to the maintenance department.
Bed Linen and Amenities Management
Records and controls the use and costs of sheets, towels and hotel amenities.
Periodic Cleanings
Organise regular cleanings in a simple way.
Opportunities
Receive and handle complaints from guests about cleanliness.
Minibar
Report minibar consumption in a few clicks from your mobile phone.
Lost & Found
Easily register and manage your hotel's lost property items.
Room Services
Manage Room Services requests in a coordinated and simple way.
Incident management
Report incidents of your equipment to the maintenance department in just a few clicks.
HACCP measurements
Measure temperatures, humidity and the necessary parameters to ensure the good condition of the fridges.
Opportunities
Receive and manage guest complaints about food and beverages.
Minibar
Make charges, coordinates replenishment and ensures minibar billings.
Incident management
Notify, receive and manage incidents and breakdowns in the rooms and in the rest of the hotel on the spot.
Preventive Maintenance
Manage preventive maintenance and measurement of all types of parameters.
Opportunities
Receive and manage guest complaints about the hotel facilities.
Guest Services
Manage guest requests in a streamlined and organised manner.
Internal Requests
Perform and assign task requests among all personnel.
Incident management
Report incidents of your equipment to the maintenance department in just a few clicks.
Periodic Tasks
Checklist and tasks for shift changes, day closures, etc.
Opportunities
Receive and manage guest complaints about hotel facilities.
Lost & Found
Easily register and manage your hotel's lost property items.
Guest Services
Get detailed reports on guest requests: types, delivery times, times of day, etc.
Incident management
Get detailed reports on hotel incidents: types, resolution times, times of day, etc.
Housekeeping - Room Status
Get detailed reports on room cleaning.
Opportunities
Get detailed reports on customer complaints.
HMobile provides employees with a set of tools and centralises hotel information through multiple integrations for:
Optimise work processes by facilitating organisation and collaboration.
Enhance the guest experience at the hotel.
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Solutions for Hotels and Hotel Groups
HMobile One
Comprehensive operational solution
For hotels that want a transversal solution that addresses the hotel's operations in a comprehensive manner, including all departments and functional areas.
HMobile Corporate
Supervision of all Group’s hotels
For Hotel Groups that want to control and improve what happens in their hotels, ensuring compliance with quality standards.
HMobile es para Hoteles
Mejora la operativa y facilita que todos los departamentos den un mejor servicio al huésped.
Para Guest Experience
Mejora la atención al huésped agilizando la gestión de las peticiones, sugerencias y servicios.
Para Housekeeping
Ahorra tiempo y dinero agilizando el día a día del departamento de Housekeeping
Para Dirección
La operativa de tu hotel al descubierto, en tiempo real y mediante informes detallados
Para Mantenimiento
Agiliza la planificación, seguimiento y ejecución de las incidencias y tareas preventivas de tu hotel
Para Front-Desk
Agiliza la comunicación con pisos y mejora la atención al huésped teniendo toda su información en un solo lugar.
HMobile es para Grupos y Cadenas
Gestiona la operativa y la experiencia del huésped de todos tus hoteles de manera centralizada.
Estándares de Calidad
Define y despliega estandares calidad y de procesos en todos los hoteles.
Centraliza la Atención al Huésped
Nuestra solución multihotel te permite centralizar el servicio de atención a los huéspedes
Informes indidivuales y comparativos
Informes de peticiones y reclamaciones de clientes, tiempos de respuesta, tiempos de limpieza etc.
La situación de cada hotel en tiempo real
Accede a consultar el estado de cada hotel en cualquier momento y desde cualquier lugar.
Alimenta tu CRM
Nos integramos con tu CRM para poder enriquecer los perfiles de tus contactos con la información de su actividad en el hotel
Saca el máximo provecho a tu equipamiento
Integramos nuestra solución con el resto del equipamiento del hotel.
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Customized Accompaniment Plan
We know that change is not easy, but we have the experience of accompanying hundreds of hotels through it.
Stage 1
Startup and Initial Launch
Change Management and Implementation Coordination.
Customized Solution Configuration.
Training for All Users.
Stage 2
Detailed Monitoring of Initial Use
Monitoring to ensure everything is functioning correctly.
Addressing initial doubts and questions.
Stage 3
Getting the most out of it throughout life
Additional training for maximizing benefit or due to staff rotation.
Detailed reports on solution usage.
Support service for all users.
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We integrate HMobile with the rest of the hotel's systems and equipment for:
Facilitate the work of the staff to take advantage of existing information.
Centralize the information that is scattered throughout the hotel.
Maximize the profitability of the hotel's equipment.
Contact us for more information about our solutions
Contact us
Hundreds of hotels and hotel groups organise their daily operations with HMobile
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HMobile is the leading hotel operations software platform in Spain, with customers all over the world.
+100K
Room cleaning managed daily.
+3M
Requests for services and tasks managed last year.
+6.000
Hotel employees working as a team.
40%
Of the LHW Hotels in Spain use HMobile Staff to manage their operations.
