HMobile One
Find out how it helps in the operation of the different departments
HMobile - Housekeeping
Save time improving the operations of the housekeeping department
HMobile - Maintenance
Manage the planning, monitoring and execution of incidents and preventive tasks of the hotel
HMobile - Guest Experience
Enhance guest experience by streamlining the handling of requests, suggestions and services
HMobile - Management
Your hotel's operations uncovered, in real time and through detailed reports
HMobile - Front Desk
Streamline communication with housekeeping department and improves guest service by having all guest information in one place
Guest services
Manage guest requests in a streamlined and organised manner.
Opportunities
Efficient and coordinated handling of guest complaints.
Internal requests
Perform and assign task requests among all personnel.
Incident management
Send and follow up incidents to the maintenance department.
HGuest
Make it easy for your guests to make requests from their mobile phone.
Lost & Found
Effectively attends to guests who have lost an item.
Housekeeping - Room Status
Reduce unnecessary calls and trips for monitoring and validation of daily room cleaning.
Housekeeping - Planning
Make daily planning and allocation of rooms easier.
Guest Services
Manage guest requests in a streamlined and organised manner.
Incident management
Send and follow up incidents to the maintenance department.
Bed Linen and Amenities Management
Records and controls the use and costs of sheets, towels and hotel amenities.
Periodic Cleanings
Organise regular cleanings in a simple way.
Opportunities
Receive and handle complaints from guests about cleanliness.
Minibar
Report minibar consumption in a few clicks from your mobile phone.
Lost & Found
Easily register and manage your hotel's lost property items.
Room Services
Manage Room Services requests in a coordinated and simple way.
Incident management
Report incidents of your equipment to the maintenance department in just a few clicks.
HACCP measurements
Measure temperatures, humidity and the necessary parameters to ensure the good condition of the fridges.
Opportunities
Receive and manage guest complaints about food and beverages.
Minibar
Make charges, coordinates replenishment and ensures minibar billings.
Incident management
Notify, receive and manage incidents and breakdowns in the rooms and in the rest of the hotel on the spot.
Preventive Maintenance
Manage preventive maintenance and measurement of all types of parameters.
Opportunities
Receive and manage guest complaints about the hotel facilities.
Guest Services
Manage guest requests in a streamlined and organised manner.
Internal Requests
Perform and assign task requests among all personnel.
Incident management
Report incidents of your equipment to the maintenance department in just a few clicks.
Periodic Tasks
Checklist and tasks for shift changes, day closures, etc.
Opportunities
Receive and manage guest complaints about hotel facilities.
Lost & Found
Easily register and manage your hotel's lost property items.
Guest Services
Get detailed reports on guest requests: types, delivery times, times of day, etc.
Incident management
Get detailed reports on hotel incidents: types, resolution times, times of day, etc.
Housekeeping - Room Status
Get detailed reports on room cleaning.
Opportunities
Get detailed reports on customer complaints.
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HMobile HGUEST
Hguest allows the hotel to provide its customers with a new channel of fast and direct communication to make requests and provide them with information that may be of their interest.
Included with HMobile Services
Main Benefits
Facilitate your guests' requests.
No download required.
Save time.
Requests directly to the person on charge.
Reduce guest phone calls.
Main benefits
Facilitate your guests' requests.
No download required.
Save time. Requests directly to the person on charge.
Reduce guest phone calls.
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More convenience for the guest, less calls for hotel staff.
Dirección y responsable de área
El estado del hotel en una pantalla
Conoce el estado del hotel de un vistazo en tiempo real e infórmate de cualquier incidencia que requiera atención:
- Progreso de la limpieza, y llegadas sin habitaciones.
- Peticiones sin atender
- Peticiones con tiempo límite excedido
- Reclamaciones abiertas
Dirección y responsable de área
El estado del hotel en la palma de tu mano
El hotel en la palma de tu mano, comprender la situación en cualquier lugar y en cualquier momento:
Dirección y responsable de área
Información sobre situaciones urgentes
Anticípate a las incidencias antes de que lleguen a los huéspedes.
Dirección y responsable de área
Comprensión y mejora continua
Gana en tranquilidad y tiempo teniendo toda la información centralizada, y sabiendo que tu equipo también lo tiene.
Initial setup
Customize the application in 5 minutes
Configure both the appearance (colours, logos, photos) and the contents (types of requests) of the application to suit your brand and your business needs.
Experience and Cycle of Use
1/4. At check-in, the guest is sent a QR-Code or Link for direct access to the application.
2/4. Personal direct access.
3/4. Guests can quickly and easily make requests or report incidents from their mobile phones.
4/4. Respond to requets.
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Front-Office
Check-in
At check-in, the guest is sent a QR-Code or Link for direct access to the application.
Guest
Personal direct access
By accessing the QR-Code or the link received, the guest accesses the application with his room number data.
Guest
Make a request
Guests can quickly and easily make requests or report incidents from their mobile phones.
Hotel Staff
Respond to requets
The persons responsible for carrying out each type of request are immediately notified of the guests' new request.
¿Cómo funciona?
¿Cómo funciona?
Consulta el Manual de Uso detallado para comprender mejor cómo funciona
HMobile DASHBOARD
HMobile is the main hotel operations software platform in Spain, and has clients from all over the world.
+100K
Room cleaning managed daily.
+3M
Requests for services and tasks managed in the last year.
+4.500
Hotel employees working as a team.
40%
LHW hotels in Spain use HMobile to manage their operations.
Discover all our tools to improve efficiency and quality in the different hotel departments.
HMobile
HGUEST
Make it easy for your guests to make requests with one click from their mobile.
(Included with HMobile Services)
HMobile
OPPORTUNITIES
Document and analyze your customers' complaints in an agile and orderly manner.
