HMobile One
Comprehensive operational solution
For hotels that want a transversal solution that addresses the hotel's operations in a comprehensive manner, including all departments and functional areas.
More informationHMobile One
Find out how it helps in the operation of the different departments
Save time improving the operations of the housekeeping department
Manage the planning, monitoring and execution of incidents and preventive tasks of the hotel
Enhance guest experience by streamlining the handling of requests, suggestions and services
Your hotel's operations uncovered, in real time and through detailed reports
Streamline communication with housekeeping department and improves guest service by having all guest information in one place
For Guest Experience
For Housekeeping
For Food & Beverage
For Maintenance
For Front-Desk
For Management
Manage guest requests in a streamlined and organised manner.
Efficient and coordinated handling of guest complaints.
Perform and assign task requests among all personnel.
Send and follow up incidents to the maintenance department.
Make it easy for your guests to make requests from their mobile phone.
Effectively attends to guests who have lost an item.
Reduce unnecessary calls and trips for monitoring and validation of daily room cleaning.
Make daily planning and allocation of rooms easier.
Manage guest requests in a streamlined and organised manner.
Send and follow up incidents to the maintenance department.
Records and controls the use and costs of sheets, towels and hotel amenities.
Organise regular cleanings in a simple way.
Receive and handle complaints from guests about cleanliness.
Report minibar consumption in a few clicks from your mobile phone.
Easily register and manage your hotel's lost property items.
Manage Room Services requests in a coordinated and simple way.
Report incidents of your equipment to the maintenance department in just a few clicks.
Measure temperatures, humidity and the necessary parameters to ensure the good condition of the fridges.
Receive and manage guest complaints about food and beverages.
Make charges, coordinates replenishment and ensures minibar billings.
Notify, receive and manage incidents and breakdowns in the rooms and in the rest of the hotel on the spot.
Manage preventive maintenance and measurement of all types of parameters.
Receive and manage guest complaints about the hotel facilities.
Manage guest requests in a streamlined and organised manner.
Perform and assign task requests among all personnel.
Report incidents of your equipment to the maintenance department in just a few clicks.
Checklist and tasks for shift changes, day closures, etc.
Receive and manage guest complaints about hotel facilities.
Easily register and manage your hotel's lost property items.
Get detailed reports on guest requests: types, delivery times, times of day, etc.
Get detailed reports on hotel incidents: types, resolution times, times of day, etc.
Get detailed reports on room cleaning.
Get detailed reports on customer complaints.
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In HMobile we are always looking for new ways to help the hotel team work in a more coordinated and efficient way, providing excellent service to their guests. Let us present the latest features that we have incorporated into our tools.
Now you can access HMobile Staff using the web browser from your mobile devices (IOS and Android) without installing the APP. It will allow access from the IOS or Android web browser using the same address used to access from a PC to:
*Those users that require receiving notifications about new requests for Services (user who carry out task, supervisor) or changes in the Housekeeping status, or require working in the offline mode, will still need to install the Android APP to work with these notifications.
We have improved Services and Housekeeping/RoomStatus to help improve the communication between the Technical Services/Maintenance and the housekeeping staff even more.
Several improvements have been incorporated into the Housekeeping / RoomStatus module to speed up the work flow even more:
We have improved Services to save time in daily tasks and to allow better prioritization of the work that needs to be done:
Now it is possible to “schedule” daily, weekly, monthly reports so they are sent by email. This is useful, for example, so that each department Manager can receive a summary of pending requests, etc.
We have introduced improvements in user permissions that allow:
Contact with one of our experts to know more how our tools can help you improving work efficiency and service quality.
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In order to activate this functionality we need your email address, and in less than 1 business day we will confirm by email the activation and we will help you in the first steps.
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