HMobile One
Find out how it helps in the operation of the different departments
HMobile - Housekeeping
Save time improving the operations of the housekeeping department
HMobile - Maintenance
Manage the planning, monitoring and execution of incidents and preventive tasks of the hotel
HMobile - Guest Experience
Enhance guest experience by streamlining the handling of requests, suggestions and services
HMobile - Management
Your hotel's operations uncovered, in real time and through detailed reports
HMobile - Front Desk
Streamline communication with housekeeping department and improves guest service by having all guest information in one place
Guest services
Manage guest requests in a streamlined and organised manner.
Opportunities
Efficient and coordinated handling of guest complaints.
Internal requests
Perform and assign task requests among all personnel.
Incident management
Send and follow up incidents to the maintenance department.
HGuest
Make it easy for your guests to make requests from their mobile phone.
Lost & Found
Effectively attends to guests who have lost an item.
Housekeeping - Room Status
Reduce unnecessary calls and trips for monitoring and validation of daily room cleaning.
Housekeeping - Planning
Make daily planning and allocation of rooms easier.
Guest Services
Manage guest requests in a streamlined and organised manner.
Incident management
Send and follow up incidents to the maintenance department.
Bed Linen and Amenities Management
Records and controls the use and costs of sheets, towels and hotel amenities.
Periodic Cleanings
Organise regular cleanings in a simple way.
Opportunities
Receive and handle complaints from guests about cleanliness.
Minibar
Report minibar consumption in a few clicks from your mobile phone.
Lost & Found
Easily register and manage your hotel's lost property items.
Room Services
Manage Room Services requests in a coordinated and simple way.
Incident management
Report incidents of your equipment to the maintenance department in just a few clicks.
HACCP measurements
Measure temperatures, humidity and the necessary parameters to ensure the good condition of the fridges.
Opportunities
Receive and manage guest complaints about food and beverages.
Minibar
Make charges, coordinates replenishment and ensures minibar billings.
Incident management
Notify, receive and manage incidents and breakdowns in the rooms and in the rest of the hotel on the spot.
Preventive Maintenance
Manage preventive maintenance and measurement of all types of parameters.
Opportunities
Receive and manage guest complaints about the hotel facilities.
Guest Services
Manage guest requests in a streamlined and organised manner.
Internal Requests
Perform and assign task requests among all personnel.
Incident management
Report incidents of your equipment to the maintenance department in just a few clicks.
Periodic Tasks
Checklist and tasks for shift changes, day closures, etc.
Opportunities
Receive and manage guest complaints about hotel facilities.
Lost & Found
Easily register and manage your hotel's lost property items.
Guest Services
Get detailed reports on guest requests: types, delivery times, times of day, etc.
Incident management
Get detailed reports on hotel incidents: types, resolution times, times of day, etc.
Housekeeping - Room Status
Get detailed reports on room cleaning.
Opportunities
Get detailed reports on customer complaints.
Updates | Version 2.4
In HMobile we are always looking for new ways to help the hotel team work in a more coordinated and efficient way, providing excellent service to their guests. Let us present the latest features that we have incorporated into our tools.
- 1. Access from IOS and Andriod without installing the APP
- 2. Faster and easier communication between Technical Services and Housekeeping
- 3. More help for Housekeeping Managers and supervisors in RoomStatus/Housekeeping
- 4. More useful for all services users
- 5. Automatically sends reports by email
- 6. More information on reservations and customers at your fingertips
- 7. Better control of user permissions
1. Access from IOS and Andriod without installing the APP
Now you can access HMobile Staff using the web browser from your mobile devices (IOS and Android) without installing the APP. It will allow access from the IOS or Android web browser using the same address used to access from a PC to:
- Check the general status on the Hotel Dashboard
- Check and update the information in the Housekeeping, Minibar, Services and Opportunities modules
- Create Services and opportunity requests
- Install the Android APP directly from the web*
*Those users that require receiving notifications about new requests for Services (user who carry out task, supervisor) or changes in the Housekeeping status, or require working in the offline mode, will still need to install the Android APP to work with these notifications.
2. Faster and easier communication between Technical Services and Housekeeping
We have improved Services and Housekeeping/RoomStatus to help improve the communication between the Technical Services/Maintenance and the housekeeping staff even more.
- The Technical Service / Maintenance staff can communicate that a room needs cleaning after it has been repaired or fixed, faster
- The Housekeeping Manager and supervisors can quickly see that a room has a cleaning job pending.
3. More help for Housekeeping Managers and supervisors in RoomStatus/Housekeeping
Several improvements have been incorporated into the Housekeeping / RoomStatus module to speed up the work flow even more:
- Notifying the supervisors the rooms that require cleaning urgently. Now, when activating the option of “urgent” in a room, the “supervising” users’ are sent a notification to their mobile phones. This is very useful because, for example, from reception they can indicate that a “planned entry” room needs to be cleaned immediately as the guest has already arrived.
- Direct access from the Housekeeping APP to the ‘create new task’ screen in Services. This is very useful while working on reviewing rooms, to be able to create requests for Services faster and easier.
- Room category information has been added on both the Web and the Housekeeping APP, to have everything at hand.
4. More useful for all services users
We have improved Services to save time in daily tasks and to allow better prioritization of the work that needs to be done:
- Now from the APP, like we have already been doing from the web, it is possible to enter several tasks for the same room or location quicker.
- We have added a new “urgent” option that allows certain tasks or requests, even if they are not “client requests”, to be marked as “urgent”. This helps to manage both Client Requests and other types of Internal Tasks or requests between hotel departments.
- We have introduced important changes in the Android APP to improve the timing of notifications to users and to reduce battery consumption.
5. Automatically sends reports by email
Now it is possible to “schedule” daily, weekly, monthly reports so they are sent by email. This is useful, for example, so that each department Manager can receive a summary of pending requests, etc.
6. More information on reservations and customers at your fingertips
- Now it is possible to see in HMobile whether a room is a “Due In“, “Late Checkout” or the client’s board type, due to the automatic synchronization with the PMS data
- Complete guest information for the current reservation and the following reservation for each room from the Web and the Housekeeping / Room Status and Minibar APP
7. Better control of user permissions
We have introduced improvements in user permissions that allow:
- Control which modules each user can access. This is useful, for example, in hotels where the minibars are managed by an external company, to control that their personnel can only have access to the Minibar module.
- Choose which users with the “supervisor” role of one or several Services categories can appear in the list of people to be assigned a task and who can not. This allows a supervisor to assign a task to another supervisor but, in addition, it is possible to define users that can review tasks (Managing Director, Deputy Managing Director ) that do not have to appear in the list of possible people to assign a task to.
Would you like to know more?
Contact with one of our experts to know more how our tools can help you improving work efficiency and service quality.
