Nobody is perfect, that is why complaints help us to; improve, demonstrate our service ability and gain our guests loyalty. A well-documented complaint, resolved quickly, is an opportunity for improvement. Staff Opportunities is your best ally to take advantage of them and to continue to grow.

HMobile Opportunities helps you to document and analyse your customers’ complaints in a streamlined and orderly manner:

• Improves guest satisfaction by responding to their complaints effectively.
• Improves the Hotel’s services and operations by having detailed statistics for department, type of service, type of complaint.
• Measures the cost of complaints and helps with decision-making to continuously improve.

In this guide we show you the details of configuration and operation: